Is the product not at all what you expected, or did you accidentally order the wrong product? In many cases, returns are possible. Read below all the information and conditions that the return must meet.
Register return WITH account
You will receive an email from us as soon as your request has been approved. Pack the products securely in a box and enclose a copy of the return that you have received by email, or an attached letter with your contact details and return number.
Return registration WITHOUT account (guest)
Registering a return without an account is not possible, therefore it is necessary to set a password and activate your account.
- Insufficiently stamped packages will not be accepted.
- Until receipt in our warehouse, we are not responsible for returns.
Reimbursement of shipping costs:
If the product is damaged or the packaging is more damaged than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and make sure that it is well packed when returning.
De Standerd 27
- Product is not damaged.
- Packaging is still neat as far as possible.
- Product is securely packed in a box.
- Return form or contact information is enclosed.
- The box is sufficiently stamped.